Terms of Service
TrueBrain Terms of Service
Section titled “TrueBrain Terms of Service”Effective Date: January 20, 2025
Welcome to TrueBrain! These Terms of Service (“Terms”) govern your use of TrueBrain’s websites, products, and services (collectively, the “Services”) provided by TrueStack LLC and its subsidiaries (collectively, “TrueBrain,” “we,” “us,” or “our”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
Section titled “1. Acceptance of Terms”By using TrueBrain Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other applicable policies or guidelines. These Terms constitute a legally binding agreement between you and TrueBrain.
2. Description of Services
Section titled “2. Description of Services”TrueBrain provides artificial intelligence and machine learning solutions, including but not limited to:
- AI-powered analytics and insights
- Machine learning model development and deployment
- Data processing and analysis services
- API access to TrueBrain’s AI capabilities
- Consulting and professional services
- Documentation and support services
3. Account Registration and Security
Section titled “3. Account Registration and Security”3.1 Account Creation
Section titled “3.1 Account Creation”To access certain Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
3.2 Account Security
Section titled “3.2 Account Security”You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify TrueBrain immediately of any unauthorized use of your account or any other breach of security.
3.3 Account Termination
Section titled “3.3 Account Termination”TrueBrain reserves the right to terminate or suspend your account at any time for violation of these Terms or for any other reason at our sole discretion.
4. Acceptable Use Policy
Section titled “4. Acceptable Use Policy”4.1 Permitted Uses
Section titled “4.1 Permitted Uses”You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
- In any way that violates any applicable federal, state, local, or international law or regulation
- To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation
- To impersonate or attempt to impersonate TrueBrain, a TrueBrain employee, another user, or any other person or entity
- To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services
4.2 Prohibited Activities
Section titled “4.2 Prohibited Activities”You agree not to:
- Use the Services to process, store, or transmit any data that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
- Attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services
- Use any automated means to access or interact with the Services without our express written permission
- Reverse engineer, decompile, or disassemble any portion of the Services
- Interfere with or disrupt the Services or servers or networks connected to the Services
5. Intellectual Property Rights
Section titled “5. Intellectual Property Rights”5.1 TrueBrain’s Intellectual Property
Section titled “5.1 TrueBrain’s Intellectual Property”The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by TrueBrain, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
5.2 Your Content
Section titled “5.2 Your Content”You retain ownership of any content you submit, post, or display on or through the Services (“Your Content”). By submitting Your Content, you grant TrueBrain a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute Your Content in connection with providing the Services.
5.3 License to Use Services
Section titled “5.3 License to Use Services”Subject to these Terms, TrueBrain grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.
6. Data and Privacy
Section titled “6. Data and Privacy”6.1 Data Processing
Section titled “6.1 Data Processing”Your use of the Services may involve the processing of data. Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
6.2 Data Ownership
Section titled “6.2 Data Ownership”You retain ownership of any data you provide to TrueBrain. TrueBrain will process your data only as necessary to provide the Services and in accordance with our Privacy Policy.
6.3 Data Security
Section titled “6.3 Data Security”TrueBrain implements appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
7. Payment Terms
Section titled “7. Payment Terms”7.1 Fees and Billing
Section titled “7.1 Fees and Billing”Some Services may require payment of fees. All fees are payable in advance and are non-refundable except as expressly stated in these Terms or as required by law.
7.2 Payment Methods
Section titled “7.2 Payment Methods”You agree to provide accurate billing information and authorize TrueBrain to charge your payment method for all fees incurred.
7.3 Late Payments
Section titled “7.3 Late Payments”Late payments may result in suspension or termination of your access to the Services. You are responsible for all costs of collection, including reasonable attorneys’ fees.
8. Service Availability and Modifications
Section titled “8. Service Availability and Modifications”8.1 Service Availability
Section titled “8.1 Service Availability”TrueBrain strives to maintain high availability of the Services but does not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or other factors beyond our control.
8.2 Service Modifications
Section titled “8.2 Service Modifications”TrueBrain reserves the right to modify, suspend, or discontinue any part of the Services at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.
9. Disclaimers and Limitations of Liability
Section titled “9. Disclaimers and Limitations of Liability”9.1 Disclaimers
Section titled “9.1 Disclaimers”THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9.2 Limitations of Liability
Section titled “9.2 Limitations of Liability”TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEBRAIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES.
9.3 Maximum Liability
Section titled “9.3 Maximum Liability”IN NO EVENT SHALL TRUEBRAIN’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO TRUEBRAIN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10. Indemnification
Section titled “10. Indemnification”You agree to defend, indemnify, and hold harmless TrueBrain and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any third-party right, including without limitation any copyright, property, or privacy right
- Any claim that Your Content caused damage to a third party
11. Termination
Section titled “11. Termination”11.1 Termination by You
Section titled “11.1 Termination by You”You may terminate your account and stop using the Services at any time by contacting us at privacy@truebrain.ai.
11.2 Termination by TrueBrain
Section titled “11.2 Termination by TrueBrain”TrueBrain may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
11.3 Effect of Termination
Section titled “11.3 Effect of Termination”Upon termination, your right to use the Services will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination.
12. Governing Law and Dispute Resolution
Section titled “12. Governing Law and Dispute Resolution”12.1 Governing Law
Section titled “12.1 Governing Law”These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
12.2 Dispute Resolution
Section titled “12.2 Dispute Resolution”Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in San Francisco, California.
13. Force Majeure
Section titled “13. Force Majeure”TrueBrain shall not be liable for any failure to perform its obligations under these Terms where such failure is a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, government order, law, or action, or other events beyond our reasonable control.
14. Severability
Section titled “14. Severability”If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
15. Entire Agreement
Section titled “15. Entire Agreement”These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TrueBrain regarding the use of the Services.
16. Changes to Terms
Section titled “16. Changes to Terms”TrueBrain reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Effective Date” at the top of these Terms. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
17. Contact Information
Section titled “17. Contact Information”If you have any questions about these Terms, please contact us at:
TrueStack LLC
166 Geary St STE 1500 387, San Francisco, CA 94108
United States
Product: TrueBrain
Website: https://truebrain.ai
Email: privacy@truebrain.ai
Last Updated: January 20, 2025